PRIVACY POLICY

Business Name: Concept Residential LTD

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data in compliance with UK GDPR and other applicable laws.

2. Information We Collect

Personal details: name, email, phone number

Payment and billing information

Identification documents (for verification)

Booking history and preferences

Device and browsing data (IP address, cookies)

3. How We Use Your Data

We use your data to:

Process bookings and payments

Verify identity and prevent fraud

Communicate about your stay

Improve our services and website

Comply with legal obligations

4. Legal Basis for Processing

We process your data under:

Contractual necessity (for booking and stay)

Legal obligations

Legitimate interests

Consent (for marketing)

5. Payment Security

Payments are processed securely via third-party providers.

Full card details are not stored on our servers.

6. Fraud Prevention

We may use third-party services to detect fraud and verify identity. Bookings may be cancelled if risks are identified.

7. Data Sharing

We may share your data with:

Payment processors

Cleaning and maintenance teams

IT and hosting providers

Legal authorities when required

We do not sell your personal data.

8. International Transfers

Data may be processed outside the UK with appropriate safeguards in place.

9. Data Retention

Personal data is retained only as long as necessary for legal, tax, and operational purposes.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Withdraw consent

Lodge a complaint with the ICO

11. Cookies

We use cookies to improve website functionality and analyse traffic. You can manage cookies through your browser settings.

12. Changes to Privacy Policy

We may update this policy. Continued use of the website constitutes acceptance of changes.